Last updated: 13 August 2026
Unbound Stays is a digital listing platform. We do not sell, ship, or deliver any physical goods, and this policy should be read as our "Service Delivery" policy for the digital services we do provide.
When a Host successfully completes payment for a subscription plan (including the Founding Host Offer), access is activated automatically and immediately — typically within a few minutes of successful payment confirmation from our payment gateway (Razorpay). No physical item is shipped; "delivery" here means activation of digital access to publish and manage listings on the Platform.
If your subscription is not activated within 30 minutes of a successful payment, please contact us via our Contact Us page with your payment reference so we can investigate.
The accommodation/stay advertised in a Listing is provided directly by the Host, at the property's own location, under arrangements made directly between the Host and the Guest (including check-in process, keys/access, and house rules). Unbound Stays has no role in, and is not responsible for, the delivery, condition, or logistics of the stay itself — this is entirely between the Guest and the Host, as set out in our Terms & Conditions.
Unbound Stays does not sell, ship, or deliver any physical product. No shipping charges, delivery timelines, or courier partners apply to any service on this Platform.